Karuna Hospice Services - Privacy Statement
General
Karuna Hospice Services (referred to in this document as ‘We, us or our’) is committed to protecting your personal information and fulfilling our obligations under the Privacy Act 1988 (Cth) ('Privacy Act’) and the National Privacy Principles (’NPP’s’).
This policy sets out how we manage your personal information in accordance with those obligations.
Collection
We may collect and hold personal information about you, including your name, date of birth, gender, address, phone numbers, facsimile number, email address, health information, credit card details, and/or other information and data relevant to providing you with the services you are seeking.
The personal information that we collect and hold about you, depends
on your interaction with us. Generally, we will collect and hold your
personal information for the purpose of:
Providing services to you;
- Accepting the generous donations you make;
- Providing you with information about other services that we offer that may be of interest to you;
- Providing you with information about other fund raising ventures that we are undertaking;
- Facilitating our internal business operations, including the fulfillment of any legal requirements;
- Recording statistical data
Personal information will generally be collected directly from you by us. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Also, our web site uses cookies. A cookie is a message given by a web server (that is, a computer that delivers or serves up pages on the world wide web) to a web browser (that is, software, such as Microsoft Internet Explorer, used to locate and display pages on the world wide web). The web browser stores the message in a text file. The message is then sent back to the web server each time the web browser requests a page from the web server.
The main purpose of cookies is to identify users and to prepare customized web pages for them. When you enter a web site using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser, which stores it for later use. The next time you go to the same web site, your web browser will send the cookie to the web server. The web server can then use this information to present you with customized web pages. So for example, instead of seeing just a generic welcome page, you might see a welcome page with your name on it.
Cookies do not identify you personally, but they may link back to a database record about you. If you registered on our webs site, we will then link your cookie back to your personal information details.
We use cookies to monitor usage of our webs site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking.
Use and disclosure
Generally, we only use and/or disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:
- Service providers, who assist us in operating our business;
- Our related entities;
- Regulatory bodies as required by law
Security
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access
You may access personal information we hold about you, upon making a written request. We will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act 1988 (Cth).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we disagree with you about whether your personal information is inaccurate, incomplete or out of date, and you ask us to associate with your personal information a statement claiming that your personal information is inaccurate, incomplete or out of date, we will take reasonable steps to do so.
Updates
This privacy policy may be updated from time to time, without notice to you.
Feedback
If you have any queries or concerns about our privacy policy or the
way in which we handle your personal information, please contact our
Business Manager at:
Karuna Hospice Services
PO Box 2020,
WINDSOR QLD 4030
Tel: 07 3632 8300
karuna@karuna.org.au
More Information
For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web site at www.privacy.gov.au.
Source: McCullough Robertson lawyers
Electronic Mail
Applies to all email received from Karuna:
Email received from Karuna, including any attachments with it, is confidential and for the sole use of the intended recipients(s). This confidentiality is not waived or lost, if you receive it and you are not the intended recipient(s), or if it is transmitted/received in error.
Any unauthorised use, alteration, disclosure, distribution or review of Karuna email is prohibited. It may be subject to a statutory duty of confidentiality if it relates to health service matters.
If you are not the intended recipients(s), or if you have received an email from Karuna in error, you are asked to immediately notify the sender by telephone or by return e-mail. You should also delete this e-mail message and destroy any hard copies produced.
